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- HITFILM EXPRESS KEEPS CRASHING HOW TO
- HITFILM EXPRESS KEEPS CRASHING INSTALL
- HITFILM EXPRESS KEEPS CRASHING UPDATE
I hope this is fixed with a patch because the PD365 option is beginning to look like an awful choice. Now what was a fully functioning PD17 is now an unusable PD18. That was this morning 18th September 2019. And roughly once a year the main program is also updated to the next version. That's what you pay the yearly subscription for. Every month you are offered new packages of special effects or music or sound effects etc. I updated this morning because it is what you do with the 365 subscription. Sorry to hear about your problem with PD 18. It's now impossible and want the old version back I keep getting the grey screen with spinning blue circle. Now I am having to force close it every few minutes, sound playback is like it going through a fan. Quote I have updated to 18 and it is unusableġ7 worked fine, very rare it crashed or had an error message. If you wish I can resend you the dxdiag file for your perusal. I have also written to the Cyberlink Tech Department.
HITFILM EXPRESS KEEPS CRASHING UPDATE
I mentioned that the Windows update came 5 days ago and PD17 was working fine after that up until I installed PD18 this morning.
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I sent you another reply (right after I received your reply) but it is not appearing after a refresh? I included the dxdiag file with it. It's important to see the specific details to try and understand what may be causing issues, and tech support will also need this critical info if/when you file a support ticket with them. If PD18 was working before and then began crashing after applying a system update, that would be cause for suspicion.Īlso, you need to attach the DxDiag test results as described in the RMBP sticky for us to help you here. Windows updates that were in place to updating to PD shouldn't cause PD to crash now.
HITFILM EXPRESS KEEPS CRASHING INSTALL
There's no way to "unoptimize" it, but you may want to uninstall PD, reboot, then install it again from the App Manager. Quote The optimization is to fine tune PD to your system's particular GPU card. Thank you for your help, I'm not sure what to do from here. I'm able to close down the program and restart it but minutes later it crashes again.ĭXdiag reported 'no problems found'. It is literally minutes from one crash to the next. I mean the program is now practically unusable.
HITFILM EXPRESS KEEPS CRASHING HOW TO
Could that be the problem? What does it actually do? And if so how to unoptimise it? The thing is I'm sure I agreed to that back when other versions of the software were installed and it didn't have this effect. One thing I do remember is when PowerDirector 18 first started I was asked if I wanted my system to be 'optimised' to the new version (or something similar) which I agreed to. Will that affect any work I did (and finished) over the weekend? I have a system restore from 5 days ago when a 'Critical Update' was installed by Windows 10. You might want to contact tech support directly for assistance, or you can follow the steps in the Read Me Before Posting sticky thread and post the DxDiag results for other PD users to assist you here on the forum. In that case, you'd restore the previous image and then wouldn't manually update PD.
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With the subscription version, there's no easy way to go back to the older version unless you made a system image (or system restore point) prior to updating PD. Quote Sorry you're having a bad experience.